Ewing-based mortgage subservicer Senlar FSB announced Monday that Ingrid Jaschok has been named senior vice president of default operations.
“Ingrid is a valuable addition to our team and we are confident she will provide the best experience for our customers and their homeowners. An experienced executive, Ingrid will continue to develop innovative “We have a proven track record of leveraging approaches and accelerating the adoption of new technologies to improve productivity in the loss mitigation process,” said Bill Moffett, senior vice president of lending operations.
In his new role, Mr. Jaschok will oversee all business segments within Default's service portfolio, including early-stage and late-stage Default. In addition to these duties, he develops and executes strategies to improve the homeowner experience and ensure goals are met while meeting investor, regulatory and compliance guidelines.
Jaschok has more than 25 years of experience in call center operations, loan management, mortgage repayment, loss mitigation, bank and non-bank financial institution management, regulatory and compliance oversight.
Prior to joining Cenlar, Mr. Jaschok served as Senior Director of Default Processing and Senior Vice President of Default Processing at Flagstar Bank. She is also Senior Vice President of Vulnerability Management at Citibank, where she supported the team in launching vulnerability remediation in the global technology space. Prior to joining Citibank, Jaschok served as executive vice president of online auction operations at Auction.com, where she managed everything from merchandising to transaction services processing. Mr. Jashok also held leadership roles at both Freedom Mortgage and Mr. Cooper.
“I look forward to joining the team and making the homeowner experience even better. Homeowners are always at the forefront of our minds, and we are always here to help them. Yes,” Yashok said. “My overarching goal is to provide the best experience for homeowners, regardless of how they want to interact with us, whether it’s self-service options or over the phone.”
