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AWS re:Invent 2023 introduces a generative artificial intelligence (generative AI)-powered assistant that can answer questions, provide summaries, generate content, and securely complete tasks based on data and information in enterprise systems. We previewed Amazon Q Business.
With Amazon Q Business, you can deploy secure, private, generative AI assistants to help your organization's users be more creative, data-driven, efficient, prepared, and productive. . During the preview, we listened to a lot of customer feedback and used that feedback to prioritize improvements to our service.
Today, we announced the general availability of Amazon Q Business with many new features, including custom plugins, and Amazon Q Apps, a one-step, natural language-powered, generative, AI-powered, customized, shareable application for organizations. Announcing a preview of.
In this blog post, we briefly introduce the main features of Amazon Q Business, the new features currently available, and take a look at the capabilities of Amazon Q Apps. let's start!
Introduction to Amazon Q Business
Amazon Q Business seamlessly connects to over 40 popular enterprise data sources to store document and permission information, including Amazon Simple Storage Service (Amazon S3), Microsoft 365, and Salesforce. This allows you to securely access content using your existing credentials using single sign-on based on your privileges, and also includes enterprise-level access controls.
Amazon Q Business allows users to easily get answers to questions about company policies, products, performance, code, and more using a web-based chat assistant. When you designate Amazon Q Business as your enterprise data repository, it searches all your data, logically summarizes it, analyzes trends, and interacts with your users.
Amazon Q Business lets you build secure, private, generative AI assistants at scale with enterprise-grade access controls. You can also customize and control responses that adhere to company guidelines using administrative guardrails, documentation enhancements, and relevancy adjustments.
Amazon Q Business key features and new features currently available include:
End user web experience
The built-in web experience allows you to ask questions, receive answers, and then ask follow-up questions or add new information using in-text source citations while maintaining the context of previous answers. Masu. You can only get responses from data sources that you have access to.
With general availability, we're introducing a new content creation mode to the web experience. In this mode, Amazon Q Business does not use or access your enterprise content, but instead uses Amazon Q Business' built-in generative AI models to summarize responses, create personalized emails, and more. enable creative use cases.To use content creation mode, you can turn it off Response from authorized sources In conversation settings.
For more information, see Using the Amazon Q Business Web Experience and Customizing the Amazon Q Business Web Experience in the AWS documentation.
Pre-built data connectors and plugins
Connect, index, and sync your corporate data using over 40 pre-built data connectors or Amazon Kendra retrievers, as well as web crawling and direct document uploads.
Amazon Q Business uses built-in semantic document retrieval functionality to ingest content. It also obtains and respects permission information, such as access control lists (ACLs), so that you can manage access to data once it is obtained. Once your data is ingested, it's protected with service-managed keys in AWS Key Management Service (AWS KMS).
Plugins can be configured to perform actions on enterprise systems such as Jira, Salesforce, ServiceNow, and Zendesk. Users can create Jira issues and Salesforce cases while chatting with the chat assistant. You can also deploy the Microsoft Teams Gateway or Slack Gateway to use the Amazon Q Business Assistant with your teams or channels.
Now generally available, you can now build custom plugins to connect to third-party applications through APIs, allowing users to use natural language prompts to perform actions such as sending time off requests or meeting invitations. directly through the Amazon Q Business Assistant. Users can also search for real-time data such as vacation balances and scheduled meetings.
when choosing custom pluginallows you to define OpenAPI schemas for connecting to third-party applications. You can upload your OpenAPI schema to Amazon S3 or copy it to the inline schema editor in the Amazon Q Business console that is compatible with the Swagger OpenAPI specification.
For more information, see Data Source Connectors and Configuring Plugins in the AWS documentation.
Admin controls and guardrails
You can configure global controls to give users the option of generating responses from large-scale language models (LLMs) only or from connected data sources. You can specify whether all chat responses are generated using enterprise data only, or whether the application can use the underlying LLM to generate responses if the answer is not found in the enterprise data. You can also block specific words.
Topic-level controls allow you to specify restricted topics and configure behavioral rules depending on the topic, such as responding with enterprise data or blocking completely.
For more information, see Administrator Controls and Guardrails in the AWS documentation.
Manage document metadata or attributes and content during the document ingestion process by specifying metadata field names, selecting conditions, and configuring basic logic to enter or select values and target actions (such as update or delete). can be changed. You can also use AWS Lambda functions to manipulate fields and content in documents, such as extracting text from images using optical character recognition (OCR).
For more information, see Amazon Q Business Document Attributes and Types and Amazon Q Business Documentation Enhancements in the AWS documentation.
Enhanced enterprise-grade security and management
Starting April 30th, all new applications must use AWS IAM Identity Center for user identity management instead of using traditional identity management. Securely connect your employees to her Amazon Q Business applications with a web experience or your own interface.
You can also use IAM Identity Center with your existing IAM roles and policies to centrally manage employee access. As the number of accounts grows, IAM Identity Center gives you the option to use it as a single location to manage user access to all your applications. For more information, see Setting Up Amazon Q Business with IAM Identity Center in the AWS documentation.
At general availability, Amazon Q Business integrates with a variety of AWS services to help you securely connect and store your data and easily deploy and track access logs.
AWS PrivateLink allows you to securely access Amazon Q Business in your Amazon Virtual Private Cloud (Amazon VPC) environment using VPC endpoints. Amazon Q Business templates in AWS CloudFormation make it easy to automate the creation and provisioning of your infrastructure resources. You can also use AWS CloudTrail to record actions taken by Amazon Q Business users, roles, or AWS services.
It also supports Federal Information Processing Standards (FIPS) endpoints based on US and Canadian government standards and security requirements for cryptographic modules that protect sensitive information.
For more information, see Amazon Q Business Security and Amazon Q Business Monitoring in the AWS documentation.
Build and share apps using the new Amazon Q app (preview)
Today, we're announcing a preview of Amazon Q Apps. This is a new feature within Amazon Q Business that allows users in your organization to easily and quickly create AI-powered generative apps based on corporate data, without requiring any prior coding experience.
With Amazon Q Apps, users can easily describe the apps they want in natural language, or leverage existing conversations that Amazon Q Business has helped them solve. With just a few clicks, Amazon Q Business instantly generates apps that perform desired tasks that can be easily shared across your organization.
If you're familiar with PartyRock, you can easily use this no-code builder with the added benefit of connecting to your enterprise data using Amazon Q Business.
To create a new Amazon Q app, choose app In the web experience, enter a simple text expression for your task in the input box. You can try samples of Content Creator, Interview Question Generator, Meeting Notes Summarizer, Grammar Checker, etc.
Create a document assistant that reviews and corrects documents using the following prompts.
You are a professional editor tasked with reviewing and correcting a document for grammatical errors, spelling mistakes, and inconsistencies in style and tone. Given a file, your goal is to recommend changes to ensure that the document adheres to the highest standards of writing while preserving the original intent and meaning of the author. You must provide a numbered list of all proposed revisions and their supporting reasons.
When you select generate When you press the button, a Document Editing Assistant app containing two cards is automatically generated. One card that uploads a document file as input, and a text output card that provides editing suggestions.
When you select add card Click the button to add cards such as user input, text output, file upload, or preconfigured plugins by your administrator. If you create a Jira ticket and, as the author, request that a post be published on a company blog channel, you can add a Jira plugin that contains the results of editing suggestions from uploaded files.
When you're ready to share your app, Release button. Increase productivity by securely sharing this app to your organization's catalog for others to use. Rather than starting from scratch, coworkers can select a shared app, modify it, and publish their own versions to the organization catalog.
choose library See all published Amazon Q apps. You can search the catalog by label and open your favorite apps.
Amazon Q Apps inherits robust security and governance controls from Amazon Q Business, such as user authentication and access controls, allowing organizations to securely share apps across functions that ensure managed collaboration and innovation.
The admin console allows you to view Amazon Q apps and control or remove them from your library.
For more information, see Amazon Q Apps in the AWS documentation.
currently available
Amazon Q Business is now generally available in the US East (N. Virginia) and US West (Oregon) regions. Launching with two pricing subscription options.
of Amazon Q Business Lite ($3 per user per month) subscription gives users access to the basic features of Amazon Q Business.
of amazon business pro ($20 per user per month) subscription gives users access to all the features of Amazon Q Business, plus Amazon Q Apps (Preview) and QuickSight (Reader Pro), which allows users to create a generative business. Use intelligence to increase productivity for business analysts and business users. ability.
You can try Amazon Q Business using a free trial (50 users, 60 days). For more information on pricing options, please visit the Amazon Q Business Plans page.
To learn more about Amazon Q Business, get more sample code by learning Amazon Q Business Getting Started, a free, self-paced digital course on AWS Skill Builder and Amazon Q Developer Center.
Try it now in the Amazon Q Business console. For more information, see the Amazon Q Business product page and the user guide in AWS Documentation. Please send your feedback to AWS re:Post for Amazon Q or through your usual AWS support contact.
— chaney
