Broadvoice Success Program Recognizes Outstanding Performance for Third Consecutive Year
Los Angeles, May 1, 2024–(BUSINESS WIRE)–BroadVoice, an omnichannel contact center platform and unified communications provider for small businesses and BPOs, was recognized with the Business Intelligence Group (BIG) Customer Service Excellence Award. announced that he has been selected as the winner of the award. success program. This is the third consecutive year the program has won this award.
The Excellence in Customer Service Awards recognize top companies, executives, and products that lead the way in customer service excellence. Business Intelligence Group previously awarded Broadvoice's cloud-native contact center platform GoContact with his 2024 BIG Innovation Award for bringing new ideas to life in innovative ways.
“At Broadvoice, every customer matters, whether it's a small communications deployment with 5 agent seats or a large implementation with 500 seats. Our goal is always to simply delight our customers. ,” said COO Herb Pyles. “Customer satisfaction is a key metric we use to measure our success. This award, along with our industry-leading customer CSAT and NPS scores, and our customer focus and development ratings, Take advantage of the Broadvoice Success Program, which proves we are achieving our goals.”
In 2021, Broadvoice launched a 90-day Broadvoice Success Program backed by a dedicated Customer Success Orientation team, setting a new standard for UCaaS implementation and adoption. During the critical first three months of onboarding, all customers, regardless of size, are assigned an orientation specialist to ease the learning curve, ensure the system is set up correctly, and ensure full experience of the platform. We will help you accept and understand. Since the program's inception, Broadvoice's latest CSAT rating has increased to 95% and he recorded an NPS score of 8.
“In today's dynamic environment, customer service teams and suppliers have had to adapt significantly,” said Maria Jimenez, Chief Named Officer at Business Intelligence Group. She said: “I am pleased to recognize Broadvoice for his exemplary leadership and impactful contributions to improving everyday lives.”
About Broad Voice
Broadvoice simplifies communications for small and medium-sized businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice's Unified Communications as a Service and Omnichannel Contact Center as a Service solutions are built on a proprietary technology platform, giving the company complete control to meet the evolving needs of its customers. Broadvoice is also known for its industry-leading installation, support, and award-winning Broadvoice Success Program. With network assets and customers spanning his four continents, Broadvoice powers collaboration and commerce around the world. For more information, please visit www.broadvoice.com.
About Business Intelligence Group
Business Intelligence Group was founded with a mission to recognize true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by experienced and knowledgeable executives. The organization's unique, proprietary scoring system selectively measures performance across multiple business domains and rewards companies that outperform their peers. For more information, please visit www.bintelligence.com.
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