NICE was recognized as a leader in contact center infrastructure, interaction analytics, and workforce engagement management.
Hoboken, NJ, October 26, 2023–(Business Wire)–nice (NASDAQ:NICE) announced today that it has been recognized as a top five finalist in three major categories at destinationCRM's 2023 CRM Industry Leadership Awards, which recognizes the best CRM software, solutions and innovators across the contact center industry. These three award categories include Best Contact Center Infrastructure, Best Contact Center Interaction Analytics, and Best Workforce Engagement Management (WEM).
destinationCRM/CRM Magazine's 2023 Industry Leadership Awards will feature customer service, marketing, and We focus on the top technology vendors in the sales space. We offer solutions, customer data platforms, business intelligence and analytics, workforce engagement management, and contact center outsourcing based on feedback from industry-leading analysts and consultants.
“We are once again pleased that the DestinationCRM judges recognized that NICE offers an industry-leading combination of contact center interaction analytics and infrastructure, and workforce engagement management on the CXone open cloud CX platform. think.” Barak Eiram, CEO of NICE. “We are honored that these awards reflect our significant investments in CX innovation and significant business successes that enable organizations to differentiate through customer experiences in today's digital age. ”
destinationCRM comments on NICE's strength in the 'Best Contact Center Infrastructure' category: 'CXone has emerged as the centerpiece of NICE's overall contact center portfolio, and for good reason. Analysts “We have long said that the CXone is a complete package that includes everything you need for your contacts.” Further improvements are being made thanks to NICE's ongoing development around the Enlighten AI engine. ” According to industry analysts and award judges Max Ball, Principal Analyst, Forrester Research,NICE used CXone to merge capabilities into a single platform that provides omnichannel customer service, complete workforce optimization capabilities, and powerful AI. ”
destinationCRM.com cited NICE's position in the “Best Contact Center Interaction Analytics” category, stating, “NICE has been a stalwart in the interaction analytics space for decades, and 2023 will be no different. The company's CXone Interaction Analytics It’s omnichannel, powered by AI.” Identify trends and root causes across 100% of your interactions, whether voice, text, or digital, so you can understand what's being communicated, identify outcomes, and evaluate the overall experience. Analysts expect further improvements to this product suite. The company's deeper embedding of his Enlighten AI engine further strengthens his NICE's dominance in this space. ”
Comments on NICE's third award, Best Workforce Engagement Management (WEM) Sheila McGee-Smith, Founder and Principal Analyst at McGee-Smith Analytics. “Does it seamlessly integrate with your CX platform? Check it out! Do you combine the best of all contact center solutions? Check it out! Continually raising the bar? Check it out!” The publication states, “But NICE is more than just checking a box. Its solution is real, and the company is pushing the envelope by integrating its Enlighten AI engine even deeper into the larger CXone platform. “It's a very difficult process.” ”
Added Rebecca Wetteman, founder and CEO of Valoir, said: “NICE continues to be one of the most attractive WEM vendors for customers with the most complex requirements.”
Click the link here for the destinationCRM community's list of analysts and consultants who judged this year's award competition.
About destinationCRM.com
destinationCRM.com is dedicated to providing timely customer relationship management product and service information to connect decision makers and CRM industry providers now and in the future.
About NICE
NICE (Nasdaq: NICE) makes it easier than ever for organizations of all sizes around the world to create exceptional customer experiences while meeting key business metrics. With the world's #1 cloud-native customer experience platform, CXone, his NICE is a global leader in AI-powered self-service and agent-assisted CX software for contact centers and beyond. More than 25,000 organizations in more than 150 countries, including more than 85 of the Fortune 100 companies, partner with his NICE to transform and improve every customer interaction. www.nice.com
Trademark note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a complete list of NICE marks, please visit www.nice.com/nice-trademarks.
Forward-looking statements
This press release contains forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including those made by Mr. Eiram, are based on management's current beliefs, expectations and assumptions. NICE Ltd. (hereinafter referred to as the “Company”). In some cases, such forward-looking statements include statements such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” They may be identified by terms such as “anticipate” and “anticipate.” , “plan”, “estimate”, or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause our actual results and performance to differ materially from those described herein. As a result of the coronavirus disease (COVID-19) pandemic. competition; successful implementation of the company's growth strategy; the success and growth of our cloud Software-as-a-Service business; changes in technology and market requirements; decreased demand for our products; inability to develop and introduce new technologies, products and applications in a timely manner; difficulties or delays in absorbing and integrating acquired businesses, products, technology and personnel; Loss of market share. inability to maintain certain marketing and distribution arrangements; our dependence on third party cloud computing platform providers, hosting facilities and service partners, cyber security attacks or other security breaches against us; the impact of new or changing laws, regulations and standards on us and our products and various other factors described in our filings with the Securities and Exchange Commission (“SEC”); Uncertainty. For a more detailed description of the risk factors and uncertainties affecting the Company, please refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release and we undertake no obligation to update or revise them, except as required by law. .
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contact address
corporate media
Cindy Morgan Olson, +1 646 408 5896, ET
media@nice.com
Investor
Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Omri Arens, +972 3 763 0127, CET
ir@nice.com
